Terms of Service

1. Parties and scope

These terms apply between VOLTR and the company using the VOLTR service ("Customer"), as well as the users for whom the Customer opens accounts. If a separate written agreement has been signed with the Customer, that agreement prevails.

2. The service

VOLTR is a business platform consisting of CRM, Live Chat, Call Center, ERP, WhatsApp and Telegram modules that keeps each company's data in its own database. The modules and scope available to the Customer depend on the chosen plan and our agreement. Features may change as we develop the service.

3. Accounts and security

• Company accounts are opened centrally; the company administrator manages, and is responsible for, its users, roles and permissions.
• Users keep their sign-in details confidential; we recommend enabling two-factor authentication.
• If you suspect unauthorized access, notify [email protected] immediately.

4. Acceptable use

• Do not use the service for unlawful or misleading content or content that infringes others' rights.
• Do not send unsolicited bulk messages via WhatsApp or Telegram; follow Meta's and Telegram's rules.
• Informing end persons about live chat, call recording and messaging, and obtaining their consent where required, is the Customer's responsibility.
• Do not attempt to bypass the service's security, access other companies' data or send automated requests that overload the service.

5. Customer data

Data that the Customer enters into or collects through VOLTR belongs to the Customer. We process it only to provide the service and as described in the Privacy Policy; we never sell it or use it for advertising. The Customer is the data controller for end persons' data and provides the required notices and legal basis.

Privacy Policy

6. Installation on your own servers

VOLTR can be installed on the Customer's own servers. In that case the data never reaches us, and operating and securing the infrastructure is the Customer's responsibility.

7. Fees

Prices of paid plans are listed on the pricing page or in the quote given to the Customer. Unless stated otherwise, prices are in US dollars (USD); applicable taxes are shown at checkout.

Pricing

8. Third-party services

Integrations the Customer enables (Meta for WhatsApp, Telegram, Anthropic for Claude AI, PBX providers) are subject to their own terms. Outages and rule changes of these services are outside VOLTR's control.

9. AI features

The free VOLTR matcher only suggests articles from the Customer's knowledge base; if it finds no suitable article, it hands the chat over to an agent. Replies generated with Claude and the agent assistant's suggestions may be inaccurate. The agent assistant never sends a message on its own; checking the text that is sent is the Customer's responsibility.

10. Availability

We aim to provide the service without interruption; short interruptions may occur during maintenance and updates. A separate service level commitment is given only by written agreement.

11. Termination

The Customer may write to [email protected] to close its account. We may suspend an account used in breach of these terms. When a company account is deactivated, its users cannot sign in; when it is deleted, the company's database is permanently deleted and cannot be restored. We recommend exporting your data before deletion.

12. Limitation of liability

To the extent permitted by law, VOLTR is not liable for indirect damages, loss of profit, or data loss arising from the Customer's own actions. Our total liability is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim.

13. Changes

When we update these terms, we publish the new text on this page and change the "Last updated" date.

14. Governing law

These terms are governed by the laws of Montenegro.

15. Contact

VOLTR · Email: [email protected]