Live Chat
A widget embedded on your site, a multi-chat console, an AI assistant and a supervisor board. Unless you turn on Claude AI, chat traffic never leaves for a third party; the real-time connection runs on your own server.
Features
Widget, console, AI assistant and supervisor board work together
Visitor widget, agent console, automatic routing, AI assistant and supervisor board in one module.
One-line install
A single line of script on your site opens the chat button and the widget in an iframe. Your site's CSS can't break the widget.
Visitor widget
Messaging, emoji, file and image attachments, pre-chat form, privacy consent text, queue position and estimated wait, offline messages and post-chat rating. Mobile friendly.
Two idle looks
A round chat button in the corner, or a Messenger-style bar stuck to the bottom of the page. The bar shows the title and online status; the window opens upward in its place and goes full screen on mobile.
Agent console
Chats, Real-time, Archive, Contacts, Reports and Settings sections. Multiple chats at once with unread counts, sound and desktop notifications; preview of what the visitor is typing, typing and seen indicators. Canned responses with variables and internal notes. A sent message shows up instantly and is retried if it can't go through.
Live visitors
Visitors on your site are listed in real time with location, device, current page and time on site, and grouped by state: Chatting, Queued, Invited, Browsing. Online visitors can be invited to chat.
Automatic routing
A queued chat is assigned to an online agent in the department who has capacity. When an agent becomes available, the next chat comes in. Working hours are set per department.
Supervisor board
Queue, longest waiting, active chats, agent statuses and workloads. Monitor, whisper (internal note) and barge-in modes.
Widget editor
Edit the look, texts, form and behaviour with a live preview, and copy the install script from here. Upload your logo as PNG or JPEG; the server checks and re-processes it. Proactive invitation rules (page, time on page, scroll, exit intent).
Agent name and photo
Visitors see the agent's live chat display name and profile photo; the agent's email address never reaches the visitor. If you prefer, name and photo stay hidden.
AI assistant (optional)
Suggests the best matching article from your knowledge base; if it can't solve the question, or the visitor asks, it hands the chat over to an agent. The free VOLTR matcher runs on your own server and conversations never leave it; keywords, a Try it box and an unanswered questions list help your knowledge base grow. If you want, Claude writes answers in its own words; while Claude is on, conversations are sent to Anthropic to generate replies.
Agent helper (Claude)
Suggests a reply; fixes, makes polite or shortens what the agent wrote, and summarizes the chat. Suggestions land in the composer for the agent to edit and send; the helper never sends a message on its own.
On your own server
The real-time connection runs on your own server with Laravel Reverb; unless you turn on Claude AI, chat traffic never leaves for a third party. Attachments are only served through signed, expiring links.
Installation
One-line install
The script goes on your page; the button and widget open in an iframe from our own address. Your site's CSS doesn't touch the widget, and the widget's CSS doesn't touch your site.
The install script is unique to your company; copy it ready-made from Live Chat → Widget → Install in the app.
Agent console
More than one chat at a time
Unread counts and last-message previews sit in the list; typing and seen indicators sit in the chat. Internal notes never reach the visitor.
Channels
Every messaging channel behind one login
WhatsApp (official Meta API) and Telegram (bot and connected Telegram account) are available, each with its own inbox.
WhatsApp
AvailableMeta's official WhatsApp Business API: its own inbox, the 24-hour reply window, approved template messages, assignment, read/delivered receipts and contact blocking.
Telegram
AvailableYour Telegram bot and the Telegram account you connect to it with Chat Automation: its own inbox, assignment, sending and receiving files, contact blocking; all you need to connect is the bot token.
FAQ
Frequently asked questions
How do I install it on my site?
Add the one-line script copied from the Widget tab to your pages; the widget opens in an iframe from our own address.
Where is chat data stored?
In your company's own database, on your own server. No external service is used for the real-time stream; unless you turn on Claude AI, conversations never leave for a third party.
How many chats can an agent handle at once?
You set a concurrent chat capacity per department member; routing distributes chats according to that capacity.
Which screens are included?
Chats; Real-time (visitors and the supervisor board); Archive; Contacts (contacts and banned visitors); Reports (chat reports and visitor statistics); Settings (widget, canned responses, departments, triggers, tags, webhooks and the AI assistant).
Does the AI assistant send conversations outside?
The default VOLTR matcher runs on the server; conversations never leave for a third party. If you turn on Claude, the knowledge base and the latest messages of the chat are sent to Anthropic to generate a reply; card numbers, Turkish ID numbers and IBANs are masked before sending. The agent helper never sends a message on its own.
What does the free plan include?
One agent online at a time, the chat widget, the console, chat history, live visitors and contacts, and 10 AI replies per month. Every other feature is visible but locked, and unlocks when you upgrade. The free plan doesn't expire.
How do I get started?
Fill in the sign-up form under Start for free; your company is created with its own database and Live Chat is ready on the free plan. No credit card required. You move to a paid plan from the Subscription section in the app.
How much does Live Chat cost?
You start on the free plan (1 agent); paid plans start at $9 per agent per month (save up to 5% billed yearly). The number of visitors and chats doesn't change the price. Plans are on the Pricing page.